FREQUENTLY ASKED QUESTIONS

 

WHERE DO I BEGIN?

If you have just moved into a new home or are in the process of the building one be sure to show us your plans. We can provide you with some great ideas as well as cost estimates. Just make sure you measure the walls of your home to make sure we have the right space to install the kitchen of your dreams. If you see anything you like from a magazine or catalogue bring in to us so we can help get an even better idea of what it is that you are looking for. We are very flexible and can customize your kitchen to exactly how you envision it. Once we have all this information we can give you some 3D drawings as well as an estimate. Our estimates will include all delivery and installation costs so you know how much you’ll be looking at

 

HOW LONG DOES A KITCHEN INSTALLATION TAKE?

After all agreements are signed on an average kitchen you’ll be looking at anywhere from two to eight days if you’re in need of a new cabinet installation. After installation is complete we will schedule a time to do a quartz/granite template for your kitchen right away. When it comes to the fabrication of the stone, we begin the process immediately. Because we do quality work it does take time so you may have to wait approximately one to two weeks before it is ready to be installed depending on the size of your kitchen. Your designer will help give a more firm time frame at the time you are looking to book your installation service.

 

HOW MUCH WOULD A KITCHEN COST ON AVERAGE?

Because our cabinets are pre-finished our customers tend to spend around $12,500 on a renovation in their kitchen. This includes the cost for countertops, under the mount sink as well as wood cabinets. The final cost will come down to the size of your kitchen and the type of cabinets and countertops you chose. There could be additional costs such as adding an island, glass doors, crown for the ceiling, crown moldings, baseboard moulding, corbels and light rails.

 

DO YOU OFFER MEASUREMENTS IN MY HOME?

We encourage you to bring a rough drawing and come to our showroom with your floor plans if possible. Our designer will better be able to give you advice and recommendations as well as show you some sample door cabinets in person. We ask that you do some home measurements yourself before you come in so that can help us give a more accurate design quote. These in home measurements are the final step before we are ready to confirm the designs.

 

HOW MUCH DOES IT COST TO MEET WITH THE DESIGNER?

For any kitchen cabinet or countertops consultation with one our designers is absolutely free of charge. We are here to help you get the kitchen that you dream of and would be more than happy to answer questions that you have in mind.

 

CAN I ORDER THE PRODUCTS I WANT IF I’M LOOKING TO DO THE KITCHEN INSTALLATION MYSELF?

Absolutely yes, please visit our website http://pinnaclekitchens.ca and see which items you want. We encourage you to give us a call at (905) 669 – 8966 and let us know which item you were interested in to help you with your order should you need it. Our customer service support team will be more than happy to assist you.

 

IS THERE WARRANTY ON YOUR PRODUCTS?

All of our cabinet hardware comes with a lifetime warranty from the manufacturer. The cabinets themselves and granite come with a one year manufacturer warranty. Should you have an issue outside the warranty period we will be more than happy to setup a service call for a small fee. The warranties for quartz vary depending on the manufacturer and can be found on their respective websites. Contact us for more details at info@pinnaclekitchens.ca

 

DO YOU OFFER BUILDER OR CONTRACTOR DISCOUNTS?

Absolutely yes, as long as you show proof of your business license we can certainly offer more additional discounts for approximately 10%

 

DO YOU REMOVE AND DISPOSE OF MY EXISTING KITCHEN?

We can remove the old cabinets you no longer need from your kitchen for a small fee of standard disposal and removal. It is usually around $350 for removal as well as $350 for disposal. However, we suggest you do this work yourself to save on some of the cost associated.

Please contact us for further details.

 

DO YOUR QUOTES INCLUDE PLUMBING AND ELECTRICAL?

Our quotes will show everything that comes down to the final estimate, but at Pinnacle Kitchens we only perform the installation countertops and cabinets. Should you need any plumbing or electrical work  or a tile installer or paint you would need to contact someone else who can take care of that. But we do have a list of our own contractor who has done work for us previously that we can to refer to you as well.

 

CAN WE MATCH AND MIX DOOR COLORS AND PROFILES?

Unfortunately because our product is pre-finished the styles and colour of our cabinets come as a complete unit and they are unique to each manufacturer. So the styles and colors that you see can’t be mixed and matched with any other product that is available on the market.

 

WILL CABINET KNOBS AND HANDLES BE INCLUDED?

We do have a wide selection of cabinet knobs and handles and we can include them in the quote for your kitchen or you are more than welcome to purchase them separately. Should you order your knobs and handles at the same time you place an order for your cabinets we will be more than happy to install them for you in your kitchen at no extra cost.

 

IS IT POSSIBLE TO REPLACE JUST THE CABINET DOORS?

Unfortunately no, here at Pinnacle Kitchens we have a particular set of cabinets in specific sizes and colors.  Our cabinets come as whole units so we can’t match them to the products of other companies.

 

IF I’M LOOKING TO PAINT MY CABINETS DO I PAINT THEM BEFORE OR AFTER THE CABINETS ARE INSTALLED?

All painting should be done before you have your cabinets installed to prevent any overflow paint onto the brand new cabinets and countertops.  Any touch ups may be needed after installation but we do our best to make sure this doesn’t happen.

 

DO YOU OFFER FLOORING AND BACKSPLASH?

Yes absolutely. We have a great selection in our showroom or check out our website at www.pinnaclekitchens.ca then we can add them to your quote or you are more than welcome to purchase them separately. Contact us for more details.

 

HOW SOON CAN THE COUNTERTOPS BE INSTALLED ONCE THE KITCHEN CABINETS ARE DONE?

As soon as your kitchen cabinets have been installed we can setup for a template to be completed right away.  This gives us the chance to receive stone slab and then we can begin the fabrication.  This usually takes somewhere around two weeks depending on how many jobs we have to do at that particular time. We definitely do our best to have your job finished with quality in a very timely manner.

 

CAN YOU EXPLAIN THE DIFFERENCE BETWEEN GRANITE AND QUARTZ?

Granite is a natural stone which is an igneous rock composed of mostly two minerals (Quartz & Feldspar) they cut granite into a big block from the mountain into several slabs, layered and trimmed and then polished to be put to use in kitchen countertops.  It is however susceptible to smells and tough stains. We encourage you to seal your counter top so you have an additional protective layer at least one a year.

Quartz on the other hand is a man made product or we call engineering stone which form by combining 90% ground quartz (natural hard material) with 8-10% resins, polymers and pigments that create much more uniform appearance unlike any natural granite. Quartz is relatively stain resistant, chip and scratch free. It makes for low maintenance and upkeep which customers tend to love.

In regards to pricing, they are rather similar. Quartz is roughly fifty five to eighty dollars a square foot while granite is a little more cost friendly at forty eight to sixty five dollars a square foot. Both products have their own unique appearance but everything comes down to personal preference. Because of durability quartz is much more popular for today’s market.

 

WHEN IT COMES TO STANDARD, EXOTIC AND PREMIUM GRANITE WHAT IS THE DIFFERENCE?

The difference between premium, exotic, and standard granite tends to be based on how rare the stone is available on the market.  Depending on the type of stone which you selected it will also be shown through the cost of the granite for your final selection and the whole project.

 

CAN I LIVE IN MY HOUSE DURING THE RENOVATIONS?

Yes you can, but keep in mind that when we are working on floors or walls you are most likely going to have to deal with dust. We do our best to make sure we have as little dust as possible but we do suggest you remove or cover up any furniture or valuable items to be safe with your own caution. We also ask that you set aside some space for our installers to work, preferably something close to an outdoor area so we can perform any cutting outdoor as the weather permitted.

 

WHY IS MY KITCHEN NOT ELIGIBLE FOR THE SPECIAL PROMOTION?

The special promotion is the baseline as a starting point for a new kitchen.  Each kitchen is different and unique and the final cost at the end comes down to how complex of a design is needed.  The special is based on the common ten by ten L shaped design with the two centimeter granite polish edge profile already installed. Often these kitchens do not account for the cost of moldings or trims that may be required. We do our best here at Pinnacle Kitchens to work within your budget to give you the best and most beautiful kitchen of your dreams.

 

WHAT ARE YOUR CABINETS MADE OF?

Pinnacle Kitchens Inc. cabinets are made up of three quarter solid maple wood door panel 5/8 or 3/4 plywood boxes All of our cabinets come as complete unit which include dovetail joint drawers, soft close door draws with adjustable hinges, draws with full extension soft close glide and matching interior and exteriors pains or stains finished.  The door front is either painted or a stained finish on either birch or maple which is unique to each manufacturer. Should you need more information on a specific item please do not hesitate to call us or visit our website at www.pinnaclekitchens.ca